Eucalyptus is now part of the Hims & Hers group. This notice explains how our Australian companies (“we”, “us”, “our”) collect personal information, including:
We give this notice to you at or before the time we collect your information, including health information (which is a form of sensitive information), as required under Australian Privacy Principle (APP) 5 of the Privacy Act 1988 (Cth). This notice is to be read together with our current Privacy Policy, which has more detail on how we handle your information and your rights as well as other consents and short-form collection notices provided at or before the time your personal information is collected.
Your information is collected by the Australian entity that provides the brand or service you use or who you have otherwise interacted with:
The entity which initially collects your personal information may share your information with the other entities listed above, and with each of their related bodies corporate (as that term is defined in Corporations Act 2001 (Cth)) (Group), to provide our services to you.
Where practicable we collect from you directly (for example, via our quiz, application forms, order forms, telehealth consultations, app, AI tools, correspondence, website or the Juniper community group that you complete or otherwise interact with).
Where you have consented, AI-powered transcription technology or an AI-powered chat bot (June AI) may be used to assist in collecting information from you. You will be informed every time you interact with these technologies.
Sometimes we collect information about you indirectly from other people, or in ways you may not be aware at the time. This includes from:
Depending on the circumstances, the third party may also tell you that they are sharing your information with us.
From time to time, we may be required or authorised by or under an Australian law to collect your personal information, including under the Healthcare Identifiers Act 2010 (Cth), My Health Records Act 2012 (Cth), Health Insurance Act 1973 (Cth) and National Health Act 1953 (Cth). Because much of what we collect is health information, under these laws and State-based health record legislation, we may also be legally required to retain information, even if you ask us to delete it.
We collect your information to (among other things):
Providing your information is generally voluntary. However, if you do not provide the information we ask for, we may not be able to provide you with the goods or services you have requested.
We use cookies, pixels and similar technologies to run and secure our websites, remember your preferences, understand how our services are used, and show you relevant ads on third-party platforms and across our Group websites.
This means that your browsing activity may be linked to your social media profile, particularly where you are logged into a social media account on the same device or browser.
Depending on the tracking technologies used, certain identifiers (such as hashed email addresses, hashed phone numbers or other matching data) may be shared with social media platform providers (such as Meta) to help them identify you and connect your activity across devices and services as well as across the Group. In some circumstances, this matching may occur even if you are not actively logged into your social media account at the time.
The information transmitted via tracking pixels to third party platforms and within the Group is not just technical data, it can include specific details such as: browsing specific webpages for health conditions, and your progress in completing questionnaires to determine eligibility for consults relating to specific medical conditions.
Where required by law, we will obtain your consent first and you understand that by interacting with our website information may be transmitted in this way.
Our Privacy Policy also explains how you can manage your preferences and opt-out through your device or browser settings, and via the advertising settings of the third-party platforms you use, as well as how our AI features (including in-app AI tools) handle your information.
When you provide your email address to a brand, you are signing up to that brand’s marketing subscription list, and we may send you news, offers and information about other products and services from that brand. Even if you start, but do not complete, an eligibility questionnaire, we may also send you reminders to complete your quiz, news and offers to the email address provided.
We also use personal information we have collected about you to ensure our direct marketing is targeted and personalised to your needs. For example, we may contact you with tailored news, offers and information about products and services from other Group companies.
You can opt out of marketing at any time using the unsubscribe link in any marketing email or text message, by updating your preferences in your account and/or by contacting us at the details below.
Opting out won't affect your treatment plan or care, and we will still contact you in connection with your treatment plan and care. Please note that if you are a customer of multiple brands, opting out of marketing communications from one brand, will not mean you are opted out from receiving direct marketing communications from another brand.
Please see our Privacy Policy for more information on how you can opt-out.
We disclose your information in accordance with the Privacy Act 1988 (Cth), for the purposes described in this notice, to:
Please see our Privacy Policy for further information, including:
If you have any questions, concerns or complaints about this notice or how we handle your information, please contact our Privacy Officer:
We may update this notice from time to time. The current version is available on our website, and we encourage you to check it periodically. If we make a material change, we will take reasonable steps to bring it to your attention.
Last updated: August 2026.