CLINICAL HUB
Clinical Indicators
Setting the benchmark for high-quality digital care
Raising the bar for digital healthcare
At Eucalyptus, we’re committed to transparently reporting, measuring and assessing the standard of care our digital clinics deliver.
This data is updated twice a year and highlights critical clinical benchmarks, reflecting the safety, quality and overall effectiveness of our healthcare services.
We’re committed to continually improving these benchmarks to further raise the standard of care our patients receive.
How satisfied are our practitioners on the level of support and guidance provided by the team
Total number of safety and quality audits conducted for practitioners consultations
The total number of letters sent to a patient’s GP to ensure continuity of care
10%: 82.2%
15%: 76.1%
The total number of enquiries responded by the medical and patient support team
How happy are our patients about the quality and timeliness of our health coaches. This is measured by an NPS score out of a total of 5
A patient satisfaction score of our weight loss program out of 10
How happy are our patients about the quality and timeliness of our practitioner interactions. This is measured by an PSAT score out of a total of 5
Total number of patients who have been treated by our service and live outside of major cities in Australia
Total number of safety and quality audits conducted for practitioners consultations
The total number of enquiries responded by the medical and patient support team
A patient satisfaction score of our weight loss program out of 10
