Talent & Medical Operations Support Specialist (AU Support)

About EucWe’re making good health last a lifetimeMore than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime. 🌿Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes**.**Since launching, we’ve grown fast to support millions of patients. In the last 12 months…

• Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)
• Grew to over 100,000 monthly active patients globally across our weight management program
• Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS
• Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025

What’s next?Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem. We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.If that gets you excited, let’s talk.

About the Role (What You’ll Be Doing)

We're looking for an Operations Support Specialist to help strengthen the work of our multidisciplinary Medical Operations team at Eucalyptus. Alongside ensuring our healthcare professionals have the tools and operational support they need to deliver exceptional care, you’ll take a leading role in practitioner onboarding and early-stage recruitment activities to help us scale through 2026.This is a fantastic opportunity for someone who’s passionate about healthcare, has strong communication and ownership, and is motivated by supporting teams who directly impact patient outcomes.

• Practitioner Support & Issue Resolution
  • Provide timely assistance to practitioners by responding to operational questions, concerns, and requests.
  • Act as the first point of contact for troubleshooting common technical or workflow issues, escalating when required.
  • Monitor consult queues as needed and take action in line with established guidelines.
  • Surface relevant practitioner feedback or recurring issues to the appropriate teams to support continuous improvement.
• Practitioner Onboarding & Technology Support
  • Coordinate a seamless onboarding process for new practitioners, ensuring they have access to all necessary tools and technology.
  • Own the end-to-end onboarding workflow across multiple practitioner cohorts, including communication, documentation, and progress tracking.
  • Provide training and guidance to practitioners on the telehealth platform and other operational tools.
  • Manage early-stage practitioner recruitment, including candidate outreach, initial screening, and pipeline coordination, ensuring a smooth transition into onboarding.
  • Share insights surfaced during onboarding and support interactions to help refine systems and processes.
• End-to-End Ownership
  • Take increasing ownership of practitioner onboarding and recruitment workflows, particularly as we scale consult volumes through 2026.

About You (Who You Are)

• 3+ years of Talent Acquisition or coordination experience. Comfortable with candidate outreach, screening, and managing high-volume pipelines - you’ll spend a significant portion of your time supporting practitioner hiring.
• Experience in Customer Service, Operations or Support, preferably in SaaS, healthcare, or telehealth environments highly desirable.
• Strong organisational and process-management skills: Able to juggle recruitment and operational responsibilities, balancing both with accuracy and ownership.
• Tech-savvy: Comfortable navigating digital tools and systems, with hands-on experience using Zendesk, Google Sheets, Notion, and basic automation tools (e.g., Zapier, Slack workflows). Bonus if you’ve explored other workflow automations.
• Detail-oriented: Able to manage complex operational tasks, follow structured processes, and maintain high accuracy.
• Clear and confident communicator: You can explain processes and issues concisely and professionally to colleagues and healthcare professionals.
• Problem-solver with basic troubleshooting skills: Able to identify and resolve common technical or operational issues efficiently.
• Adaptable: You thrive in a fast-moving telehealth environment and adjust quickly to evolving processes and priorities.

Performance Metrics

This role will be measured against key indicators to ensure high-quality operational support and excellent patient and practitioner experience:

• AHT: Time taken to resolve each interaction.
• QA: Maintaining quality and safety standards in every interaction.
• CSAT: Patient satisfaction with each interaction.
• SLAs for Practitioner Responses
• 97% of patients contacted within their selected time window (daily average).
• Onboarding Performance:
  • Complete end-to-end onboarding within 5 business days (unless practitioner sided issue).
  • Achieve Day 1 consult performance at ~90% of cohort average.
  • Meet onboarding targets, including timely completion of pre-start requirements, accurate documentation, and a high-quality candidate experience.
  • Maintain SLAs for candidate outreach, first-round screening, and progression through the onboarding pipeline.

Additional Note: Our digital clinics operate 16 hours a day, 7 days a week (AEDT), so flexibility for weekend work and rostering will be required.

Why You Should Join Euc

• We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving.
• We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
• We’ll have your back - From day one, enjoy comprehensive health coverage (including up to two dependents), generous vacation, sick, and parental leave, 13th-month pay, and statutory benefits (SSS, PhilHealth, HDMF). You’ll also get a wellness budget, transport allowance, and the best tools to help you do your best work. Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.