Senior IT Support Analyst

About the role (What you’ll be doing)

The Senior IT Support Analyst will own the day to day management of IT systems at Eucalyptus in the APAC time zone. You will be the go-to person for technical issues, managing our IT systems and infrastructure, assisting with user onboarding and offboarding, bug fixes, streamlining processes and keeping our internal knowledge base up to date.

Key Responsibilities:

Be the face of IT. Provide white glove IT support for our employees in the APAC region.
Provide seamless onboarding and offboarding for joiners/leavers. Run IT inductions, setup devices and manage access so that employees have a great day 1 IT experience. Coordinate deprovisioning and timely asset retrieval for employee departures.
Manage secure system configurations. Configure end user devices, systems and applications to ensure a secure baseline.
Manage IT procurement and software licencing. Manage relationships with new and existing IT vendors, manage software licencing costs and contract renewals.
Maintain our IT asset inventory. Manage hardware inventory, secure disposal compliance and forecasting of IT asset requirements based on headcount estimations.
Support our AV & video conferencing systems. Support our meeting room video conferencing and provide AV support for internal events.
Automate manual IT processes. Automate manual tasks using AI and automation tools to improve IT quality of service.
Own and run IT projects. Run the end-to-end delivery of IT projects to uplift the quality and reliability of our IT tooling and processes in the APAC region.
Establish and actively maintain strong relationships across the business.

About you (Who you are)

As a key member of our IT team, you will have:

4+ years of experience working in an IT support or systems administrator role. Experience working in a startup/scaleup environment would be highly regarded.
Exceptional customer service and communication skills with a focus on delivering a high quality employee experience.
Experience managing cloud-native collaboration and access management tools such as Okta, Google Workspace, Notion, Zoom and Slack.
Experience troubleshooting desktop hardware (Mac and Windows), software and audio-visual systems.
Experience managing configuration and security of end user devices using Mobile Device Management (MDM) and Endpoint Protection tools such as Kandji, Intune and Crowdstrike.
A passion for automating processes to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.
Experience managing IT procurement and licencing processes, managing vendor relationships and negotiating software contracts.
Experience working in a distributed team across time zones.
An interest in moving into a management role in the future, potentially managing up to 2 IT Support Analysts (management experience is nice to have but not essential).

Behaviours & Attitudes

Systems thinker. You love creating repeatable processes and know how to design systems for scale. You proactively identify inefficiencies and create repeatable ways of working.
Cross-functional collaborator. You thrive on the opportunity to collaborate with diverse areas of the business and to make technology more accessible to non-technical users.
Problem-solving orientation. You approach challenges with creativity and persistence. You're comfortable with ambiguity and find solutions when requirements aren't fully defined. You can connect day-to-day work to larger objectives.
Continuous learner. You're intellectually curious and humble. You actively seek new perspectives, adapt your thinking based on evidence, and embrace the learning curve of building in diverse health domains.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.