Phone Patient Support Specialist, Manila (UK Support)

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
Scaled to over 100,000 monthly active patients across our weight-management program.
Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing):

Support our clinics’ patients through a range of conditions, via email and phone
Support our markets in rotating shifts
Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
Identify opportunities to improve our products, processes or service

About you (Who you are):

You’re a natural team player
You love supporting customers through tricky situations
You are fantastic at anticipating other people’s needs
You love learning about new industries and new skills
You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.).
You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
Experience in a healthcare company is a plus.
Experience in quality assurance and process assurance is a plus.
Experience handling English phone lines is a plus.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.