Patient Support Operations Manager

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
Scaled to over 100,000 monthly active patients across our weight-management program.
Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you’ll be doing)

This is a big role with direct patient impact. You will be responsible for building the systems, team culture, and capabilities that make Eucalyptus a leader in technology-enabled patient support.

We are looking for an experienced customer service leader who can drive operational efficiency while maintaining high standards across core pillars (quality, reliability and patient satisfaction), lead our Philippine team, and leverage automation/AI to deliver safe, fast, and valuable patient outcomes at scale.

Patients are at the core of what we do at EUC. You will be the champion cultivating the link between our patients and the business, challenging the status quo to uncover new ways that we can deliver more value to our patients across each interaction.

Lead and scale patient support operations: manage and develop a large Manila-based team ensuring we can handle rapid ticket growth without compromising on quality or speed.
Drive operational excellence: enforce clear performance standards and cultivate a patients-first culture amongst support teams.
Transition to AI-first support: take ownership of our patient support automation strategy, partnering with product, clinical and engineering to design, implement, and iterate on AI-driven tools.
Build scalable systems and processes: design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics.
Leverage data and insights: use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements in the patient journey.
Champion the patient voice: ensure patient needs and pain points inform support design, automation, and broader business decisions.

About you (Who you are)

Experienced operator - proven background in customer support, service operations, or patient experience at scale (healthcare, digital health, or other regulated industries a plus).
Automation & AI — hands-on experience with implementing support automation and/or AI tools in the past 12–18 months.
Strong people leader — skilled at managing large offshore/distributed teams; you set a high bar, lead by example, and build resilient, motivated teams.
Clear communicator — your can craft compelling comms to all levels of an organisation;
Data led - you are data-driven, with a track record of improving service performance through insights and experimentation.
Persistent — you find solutions where others see roadblocks and keep momentum through change.
Reflective — you are a magnet for feedback; you know how to ask for help when you need it.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
Be an owner - Equity for everyone means you share in our success.
Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.