Operations Specialist, Manila (UK Support)

About Euc

We’re making good health last a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime. 🌿

Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes**.**

Since launching, we’ve grown fast to support millions of patients. In the last 12 months…

Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)
Grew to over 100,000 monthly active patients globally across our weight management program
Grew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHS
Tailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025

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What’s next?

Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.If that gets you excited, let’s talk.

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About the role (What you’ll be doing)

Eucalyptus has launched one brand - Juniper - in the UK, and has plans to launch a second soon. Juniper works with a team of remote prescribers in the UK who conduct asynchronous consultations with patients to determine their eligibility for the programme. Our prescribers are at the heart of the Juniper offering and are responsible for ensuring our patients receive the right medical care. The Clinical Operations team look after prescriber workforce management and the running of all tools and processes that the prescribers use to do their jobs safely.

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The Clinical Operations team is recruiting an Operations Support Specialist to support

(i) the management of Juniper UK’s prescriber workforce, and

(ii) the running of critical clinical operations processes for Juniper patients

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This position is ideal for individuals who are passionate about healthcare, possess strong administrative and operational experience, and have excellent communication skills. It will entail working UK hours and weekend shifts

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Your responsibilities may include:

Prescriber Onboarding and Technology Support:
- Efficient Onboarding: Coordinate a seamless onboarding process for new prescribers, ensuring they have access to all necessary tools and technology.
- Training and Support: Provide training and support to prescribers on the use of our telehealth platform and other essential technology tools.
- Troubleshooting: Act as the first point of contact for prescribers experiencing technical issues, diagnosing and resolving problems, and escalating when necessary.
Roster Management Support
- Communication with prescribers: Act as a liaison with prescribers to plan schedules that align with the business needs for capacity and prescribers’ schedules. Own and maintain an up-to-date roster.
- Roster reports: Ensure that up-to-date roster information is shared as needed with Clinical Operations colleagues to inform forecasting.
Invoicing, timesheets and performance monitoring
- Approving timesheets: Check prescribers’ timesheets compared to roster hours agreed
- Reporting: support monitoring and reporting of invoices, timesheets and performance metrics
Daily Interaction with Prescribers
- Timely Assistance: Respond promptly to prescribers’ inquiries, addressing their questions, concerns, and requests.
- Troubleshooting: Act as the first point of contact for practitioners experiencing operational issues, diagnosing and resolving problems, or escalating when necessary.
Managing critical Clinical Operations processes
- Support safety monitoring of patients
- Support account monitoring for accuracy and duplications
- Support communications between Juniper and other healthcare providers
Issue Resolution:
- Prompt Issue Resolution: Troubleshoot and resolve practitioner issues efficiently, striving to minimize any disruptions to their telehealth services.
- Escalation Protocol: Follow established escalation procedures for complex issues, ensuring that they are addressed effectively.
Share patient and practitioner insights with the clinical services team and wider business
- Share feedback from patients and practitioners regarding their experiences with the service to improve the overall patient experience, service quality and system improvement

About you

A bachelor's degree in a relevant field is preferred but not mandatory.
Tech-Savvy: The ideal candidate should be comfortable with various commonplace technologies, have a strong understanding of digital tools, and be able to adapt to new systems quickly.
Detail-Oriented: We are seeking candidates who can manage complex processes, follow guidelines, and ensure a high degree of accuracy in their work.
Communication Skills: Strong English written and verbal communication skills are essential. The candidate should be able to explain technical details in a clear and concise manner and interact professionally with practitioners.
Problem-Solving Abilities: The role requires a candidate who can think critically and troubleshoot effectively, whether it's resolving technical or operational issues.
Adaptability: Telehealth is a dynamic field with evolving technologies and regulations. The candidate should be adaptable and open to change.
Customer Service Experience: Previous experience in customer service, call centres, or support roles will be an advantage, although in this role, the “customers” are our prescriber workforce. Experience in a healthcare or telehealth environment is a plus.

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Why you should join Euc

We raise the bar - Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams. You’ll be surrounded by people who value curiosity, accountability, and the drive to keep improving.
We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa. You’ll also gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
We’ll have your back - From day one, enjoy comprehensive health coverage (including up to two dependents), generous vacation, sick, and parental leave, 13th-month pay, and statutory benefits (SSS, PhilHealth, HDMF). You’ll also get a wellness budget, transport allowance, and the best tools to help you do your best work. Beyond the benefits, you’ll join a community that values connection through social clubs, wellness activities, and global collaboration.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.