Customer Support Specialist, Germany

Location: Germany

Role type: Full-time (hybrid or remote)

About Euc

We’re making good health last life a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

• In the UK we grew from 5,000 to ~30,000 patients, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.
• We launched our Germany business in 2023. In 2025, we’ve already tripled our patient numbers and are on track to 5x by the end of the year.
• As one of the first members of our Germany team, you’ll thrive in a fast-paced, high-growth environment where wearing multiple hats is the norm. We move quickly, and are always focused on building and refining the experience as we scale.

What’s next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the team

• Patient experience and safety is at the heart of Eucalyptus and all of our brands. The patient experience team thrives on making every patient feel uniquely cared for and ensuring our prescribers, nurses and fellow Eucalypts can rely on us.
• This is not a traditional support role. We offer unique opportunities to learn about different areas of the business and be involved in product launches, onboarding new patients, and building processes and tools to help us scale.

About the role (What you’ll be doing)

We’re looking for a passionate and caring customer support specialist to communicate with patients, doctors and manage consultation flows via our platform. We are seeking a bi-lingual German and English speaker and writer to help triage, manage and resolve patient support interactions. Since our German market is still in its infant shoes with exciting growth plans over the next year, you will play an important role in shaping the team, culture and patient offering.

• Responsible for onboarding new patients, proactively resolving patient tickets and making outbound calls to ensure we consistently deliver products and services above patient expectations
• Work closely with our pharmacy, nurses and prescribers to ensure patients are informed and receive their orders in a timely and convenient manner
• Be the first to see or hear back on patient sentiment - share patient pain points, escalate issues, fix bugs and ensure the continual improvement of our products and services
• Support building, implementing and ongoing maintenance of process documentation
• Own our Facebook community including member approval and weekly posts
• Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks

About you (Who you are)

• At least 1-2 years of experience working in customer support, hospitality, sales, or another customer facing role with a strong desire to learn more and progress your career in a fast-paced environment
• Bi-lingual in German and English - speaking and writing (German fluent, English minimum B2)
• Strong written and verbal communication skills, and has ability to adapt tone of voice to interact with customers
• Naturally empathetic, reliable, caring, with strong problem-solving skills
• Skilled with computers, or experience with CX software (prior experience with Google Suite and Zendesk is a plus)
• Drawn to fast-paced working environments, with a strong bias to action and ability to take initiative
• Fast learner and independent problem solver
• Bonus points if you have worked at a start up before

So why Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• You’ll be part of the pioneering German Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company.
• You’ll be supported to accelerate your career - Regular feedback alongside our regular performance reviews. We’re committed to helping every Eucalypt reach their full potential.
• We offer a range of benefits, including:
  • 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing)
  • Branded merch
  • Regular team events and dinners. We had our winter social in Paris last year! 🇫🇷
  • 25 days holiday + bank holidays
  • Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin)

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.